FAQ

Below you find the answers to the most frequently asked questions from our customers.

Can BBT interact/integrate with my existing timing hardware?
Most likely - yes. Press this link to find the list of supported timing units: Supported timing devices. If your timing unit is not on the list please ask us to investigate if it can be added to the list.

In addition to timing units, BBT can connect to a range of other hardware, such as digital clocks and video cameras. Please contact us if in doubt.

Can you add a specific feature I need?
BBT is always evolving and you are more than welcome to suggest new features. All received suggestions are considered when we are improving our products. Of cause our priority is to implement the features and changes that will of the greatest benefit the most users.

Where do I find the BBT installation file?
To find the BBT installer please follow this link Installation

Please contact us on info@blackboxtiming.com if you can not find the BBT installation file.

What is my license key?
To find the license key please follow this link Installation

Please contact us on info@blackboxtiming.com if you can not find the license key.

Do I need to install all the updates?
No you do not - but of course we suggest that you do unless you are just about to start timing an event. In this specific situation we recommend that you stay with the setup (including the software version) that you tested at home. The software can always be updated at a later time convenient to you.

Of course any update fixing a critical error should be installed immediately.

When launching the BBT timing software you will automatically be notified of updates. You can also see what is new in the menu 'Version info' in the BBT launcher.