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This shows you the differences between two versions of the page.

--- software:intro:faq [2017/12/06 15:12] – [FAQ] henrik
+++ software:intro:faq [2024/10/02 07:47] (current) – external edit 127.0.0.1
@@ Line 3: / Line 3: @@
 ====== FAQ ======
-Find below a collection of frequently asked questions, that might help you resolve your concerns.
+Below you find the answers to the most frequently asked questions from our customers.
-**Can BBT interact with my specific hardware?**\\
+**Can BBT interact/integrate with my existing timing hardware?**\\
-You can find a list of supported timing units here: [[software:timingunits:supportedunits|]]. If yours is not on the list, we would like to investigate if it would be possible to add it.
+Most likely - yes. Press this link to find the list of supported timing units: [[software:timingunits:supportedunits|]]. If your timing unit is not on the list please ask us to investigate if it can be added to the list.
-In addition to timing units, BBT can connect to a range of other hardware, such as digital clocks and video cameras. Contact us if in doubt.
+In addition to timing units, BBT can connect to a range of other hardware, such as digital clocks and video cameras. Please contact us if in doubt.
 **Can you add a specific feature I need?**\\
-BBT is always evolving and you are more than welcome to send us your suggestions. We cannot promise you anything, but we will look at all incoming suggestions and evaluate them. Generally we will prioritize the features and changes that will benefit the most users.
+BBT is always evolving and you are more than welcome to suggest new features. All received suggestions are considered when we are improving our products. Of cause our priority is to implement the features and changes that will of the greatest benefit the most users.
-**Where do I find the installation file?**\\
+**Where do I find the BBT installation file?**\\
-Contact us for information on this.
+To find the BBT installer please follow this link [[software:intro:install|]]
+Please contact us on info@blackboxtiming.com if you can not find the BBT installation file.
 **What is my license key?**\\
-Contact us for information on this.
+To find the license key please follow this link [[software:intro:install|]]
+Please contact us on info@blackboxtiming.com if you can not find the license key.
 **Do I need to install all the updates?**\\
-The launcher program will tell you when a new update is ready. You can see what is new in this version by going into the 'Version info' menu of the launcher, and then decide if you want to upgrade now or wait.
+No you do not - but of course we suggest that you do unless you are just about to start timing an event. In this specific situation we recommend that you stay with the setup (including the software version) that you tested at home. The software can always be updated at a later time convenient to you.
-The updates are made for a reason, so you should generally keep updated, to have all the latest features and fixes.
-However, if you are just about to start timing an event, we recommend that you stay with what you tested at home, unless the update contains critical error fixes that could affect you.
+Of course any update fixing a critical error should be installed immediately.
-If you skip or postpone an update, you can always update at any time to the latest version.
+When launching the BBT timing software you will automatically be notified of updates. You can also see what is new in the menu 'Version info' in the BBT launcher.